UAE residents using Virgin Mobile services faced significant network disruptions on the morning of July 15, 2024, rendering many unable to make or receive calls. The issues have persisted for over three hours, leading to widespread frustration among customers who rely on the mobile application for connectivity.
In response to inquiries, Virgin Mobile acknowledged the disruptions, stating they were “aware of a temporary disruption in our network.” The service provider issued an apology for the inconvenience and assured users that “the technical team is working on a fix.”
Customers reported not only issues with voice calls but also difficulties accessing the Virgin Mobile app and internet services. Users took to social media platform X (formerly Twitter) to express their concerns, highlighting the impact on their work and daily communications.
One user tweeted, “Virgin mobile and internet down!” tagging the company for attention, while another lamented the inability to contact their “team at the site, nor customers.”
As residents grappled with the ongoing issues, frustrations grew over the lack of customer support, with some noting that “team support” appeared to be unavailable and customer service channels were unresponsive.
This has raised concerns about the reliability of Virgin Mobile’s services, especially given the critical role of mobile connectivity in professional and personal contexts.
It was observed that the outage occurred during peak hours, exacerbating the disruption’s impact on those attempting to conduct business or manage personal matters.
As of the latest updates, Virgin Mobile has yet to provide a specific timeline for when services will be fully restored, with a representative stating that “the service should be back soon in no time.”
The outage serves as a reminder of the reliance on mobile networks for communication in an increasingly digital world. Customers have expressed their hope for a swift resolution to the issue, emphasizing the need for reliable service, particularly in a region where mobile connectivity is essential for both business and social interactions.