Cairo, Egypt: The Ministry of Local Development received a report on the efforts of the “Your Voice is Heard” initiative during July 2023, according to the official update by the ministry.
General Hisham Amana was quoted saying that continuous instructions for governorates to quickly respond to complaints and problems of citizens and work on solving them.
He mentioned that within the framework of the political leadership guidelines on the necessity to communicate with citizens in all governorates of the republic to address complaints and problems they suffer, and the tasks of the Prime Minister for quick response to solve them in cooperation with the executive bodies of the governorates.
Major General Hisham Amana, the Minister of Local Development, received a report on the efforts of the “Your Voice is Heard” initiative the last July; the minister stated that since its launch in 2018 until last July, the initiative had received more than 685 thousand messages, these messages included 116 thousand complaints, 113 were resolved, 4 A thousand complaints percentage of 97.4%, 2672 complaints were resolved.
The Minister of Local Development emphasized the importance of communicating quickly and continuously with citizens to monitor and receive complaints and problems through the media announced by the ministry and the provinces, and act quickly to resolve them, which satisfies citizens with the performance of the local administration in various provinces.
The report received by the Minister of Local Development clarified that the “Your Voice is Heard” initiative received during July 2023, more than 14, 8 out of which 1453 complaints were responded to, 1148 complaints were 79%, and 305 complaints were resolved, and Major General Hisham Amana said that the “Your voice is Heard” Initiative contributed to a quality shift At the service of citizens’ complaints, quickly delivering their voice through the various media that the initiative allows.
Major General Hisham Amana indicated that the complaints submitted to the initiative during July included five hubs, which are works, with a total of 620 complaints, garbage 558 complaints; building violations 109 complaints; encroachments on agricultural lands and state property 59 complaints in addition to 107 complaints related to the riding tariff and increase The prices, and have been directed to the provincial authorities, to make sure that following up the resolution of citizens‘ complaints and ensuring their satisfaction with the services provided to them in all provinces, is one of the most important hubs of evaluating the work of local administration leaders.
The Minister of Local Development has called on the initiative to diversify and diversify communication channels to receive complaints and inquiries of citizens regarding the opportunities to listen to their problems and demands and quickly respond to them and resolve them with the satisfaction of all the services provided to them. The initiative received 11.7 thousand messages via (WhatsApp) in July 2023, including 1311 complaints.
As per the official update, 1030 complaints have been resolved with a percentage of 78, 9 % and 281 complaints are being resolved, as the official Facebook page received 31,110 messages from citizens, including 142 complaints, 118 complaints were resolved with a ratio of 83, 1 % and 24 complaints are being solved, and the number of followers for the page reached 85, 7 thousand followers, here The hotline service received 188 telephone calls, including suggestions from citizens and inquiries about complaints submitted.
Major General Hisham faced the security of the workers in the initiative “Your Voice is Heard” by the ministry and the governorates to respond quickly to solve the problems of citizens in all governorates, and to improve the services provided to them, indicating that the initiative is the permanent platform for the ministry to receive complaints, examine them and work on eliminating their causes in cooperation with all governorates and stakeholders, reflected The principle of the local administration in responding to citizens.
The Minister of Local Development emphasized the working teams related to the initiative, as well as local leaders interacting with citizens’ complaints, on the necessity of examining the complaints that the ministry receives through the initiative, and the quick, direct response to them and the speed of moving the initiative to address serious and decisive problems.
Moreover, Major General Hisham demanded the security of the citizens to submit their complaints and suggestions to the initiative through all communication channels, which aims to alleviate their ignorance and respond to their complaints, and to ensure their satisfaction with the services provided, which is what the “Your Voice is Heard” initiative works on, it is clear that the staff of Your Voice is Heard can be communicated through various communication means the initiative is enabled by the “WhatsApp” number (01150606783), the hotline number (15330), and the official page of the initiative on the social media website (Facebook) ( Info@mld.gov ) and the email www.facebook.com/sotakmasmwo eid.
