New hospitality strategy to be launched to take “fly better” client promise to new heights

Emirates, which is known for its award-winning services and products, is establishing a new hospitality-based strategy that will take the client experiences that its team will provide in the air as well as ground and to new heights.

Emirates, which is known for its award-winning services and products, is establishing a new hospitality-based strategy that will take the client experiences that its team will provide in the air as well as ground and to new heights.

This programme will become one of the airline’s biggest people, process, and product initiatives ever executed, touching all frontline client-facing teams and supporting departments.

Advertisement

The Chief Operating Officer at Emirates, Adel Al Redha, said, “Even while managing the primary challenges of the pandemic in the last two years, Emirates did not hesitate to keep moving forward initiatives to assure our customers keep “flying better” for the foreseeable future.”

Al Redha also added, “The learning programme for our recent hospitality strategy will be rolled out initiating from June, and refresher courses in the programme will persist to assure the consistency of our customer experience.”

There have been expert support from Ecole hôtelière de Lausanne (EHL), invariably rated among the world’s top hospitality management schools, and Emirates is making its next-generation hospitality programme based on bespoke principles that reflects its unique DNA. At its foundation are the principles of simplicity, innovation, excellence and most importantly, passion.

The programme strives to drive consistency across all touchpoints. It provides a framework for teams to offer signature moments that elicit emotions and create positive memories and feelings for Emirates’ clients.

Emirates has already included elements of its new hospitality principles into its Premium Economy service that will be launched soon, as its cabin crew learn how to deliver Emirates’ recent inflight experience from food presentation and offer to welcome drinks to complimentary luxuries and other little touches. Earlier this week, the airline declared that it would offer its full-service Premium Economy experience for the deal in June for customers travelling on selected routes starting from 01 August 2022.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Read More

Loud blasts by thunderstorm heard in western Iran; not by attack, confirms Iranian govt

On early Sunday, loud blasts were heard in several cities of western Iran. The loud explosions were heard in four of the province in...

Congo: Man marries three sisters at same wedding venue, says “obliged” to marry triplets

Congolese man who got married to three sisters on the same day and the same time. Luwizo, describing his love story with the three sisters, noted that he fell in love with each one of them.

Rocket Lab sends two satellites into the orbit and tries to recover an Electron booster

Rocket Lab successfully propelled two satellites into the orbit and sought to retrieve the mission's rocket, marking a significant step forward in the company's ambition...

Recent

Vara approves FTX Exchange to enter Dubai’s MVP programme for virtual assets

The Middle East division of cryptocurrency platform FTX Europe, FTX Exchange, has received approval to enter the minimum viable product (MVP) programme of Dubai for virtual assets, managed by the UAE's Virtual Asset Regulatory Authority (Vara).

UAE: Abu Dhabi Police, Civil Defence issues warning on crowding at fire and accident sites

Abu Dhabi Police Force and the Abu Dhabi Civil Defence Authority has recently issued an advisory warning of the danger of crowding at the sites of fires and accidents. 

Dubai Police shares new features of ‘Dubai Police App’ for ‘Safe Sailing’

Dubai Police is known for their dedication to guaranteeing the safety and security of the people across the city; recently, Dubai Police has launched advanced features in their official app to assure the safety of the citizens while sailing on the cruise.